Legal

Privacy Policy

Last updated · 01 February 2026. This Policy explains what data SMIN collects, why we collect it, and the choices you have.

1. Who we are

This Privacy Policy describes how Shanvi Resources Pvt. Ltd. ("Shanvi Resources", "we", "us") collects, processes, stores and discloses personal information when you use SMIN — Shanvi Mining Intelligence — and any related websites, applications and services (collectively, the "Platform"). This Policy is written in plain English and aligns with the EU General Data Protection Regulation (GDPR), the India Digital Personal Data Protection Act 2023 (DPDPA), and the Australian Privacy Principles.

2. Information we collect

Account information — name, work email, company, role, telephone (optional).
Project data — drillhole datasets, block models, wireframes, reports you upload or generate.
Usage telemetry — pages visited, features used, timing metrics; used only to improve the product.
Billing information — handled by our PCI-DSS-compliant payment processor; we never see raw card numbers.
Cookies — strictly necessary session cookies and one optional analytics cookie you can decline.

3. How we use your data

Deliver, maintain and secure the Platform under our contract with you.
Communicate about product updates, security notices and support responses.
Aggregate anonymised usage to prioritise product improvements — never sold, never brokered.
Comply with tax, audit and legal-hold obligations in the jurisdictions where we operate.

4. Where we store your data

Customer project data is stored in region-locked cloud environments (India, EU, Australia or US — chosen at company-onboarding). Backups are encrypted at rest with AES-256 and retained for 30 days. Enterprise customers may opt into a dedicated single-tenant deployment or full on-premise install.

5. Data sharing

We never sell your data. We only share data with a small, audited set of sub-processors required to run the Platform (cloud infrastructure, email delivery, error monitoring, payment processing). A live list of sub-processors is available on request.

6. Your rights

Access, correct or export a copy of your personal information at any time.
Request permanent deletion — honoured within 30 days unless legally required to retain.
Object to processing based on legitimate interests.
Lodge a complaint with a supervisory authority (e.g. the Indian Data Protection Board, EU DPA).

7. Security

We follow a defence-in-depth approach: TLS 1.3 in transit, AES-256 at rest, hardened Kubernetes clusters, least-privilege IAM, mandatory MFA for staff, quarterly penetration tests, and continuous vulnerability scanning. Full details are on our Security page.

8. Retention

Live project data is retained for the term of your subscription plus a 90-day grace period, after which it is permanently and irretrievably deleted. You may trigger earlier deletion at any point from your workspace settings.

9. Children

SMIN is a B2B professional platform and is not directed to individuals under 18.

10. Changes

We may update this Policy from time to time. Material changes will be announced by email at least 30 days before they take effect.

11. Contact

Questions or requests? Write to our Data Protection Officer at privacy@sresources.co or by post at Shanvi Resources Pvt. Ltd., Bengaluru, Karnataka, India.